Refund policy

Refund & Return Policy

Our 30-Day Promise

We want you to love your Rodeo Tote. If you don't, send it back within 30 days of delivery and we'll refund you in full. No questions asked.

How to start a return

Email us at therodeobags@outlook.com with your order number and we'll send you return instructions within 24 hours. You don't need to explain why.

Conditions

Items must be returned in the condition you received them, with original packaging where possible. Return shipping is paid by the customer unless the item arrived damaged or incorrect — in that case we cover it.

Refunds

Once your return is received, we'll process your refund within 5 business days. It will go back to your original payment method. Depending on your bank, it can take an additional 3–10 business days to appear on your statement.

Damaged or wrong item

If your order arrives damaged, defective, or isn't what you ordered, email us at therodeobags@outlook.com within 7 days of delivery with a photo. We'll send a replacement or refund you in full — your choice — and you keep the original item. No return shipping needed.

Order never arrived

If your tracking shows delivered but you didn't receive your package, contact us within 14 days and we'll investigate with the carrier. If we can't locate it, we'll replace it or refund you.

Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, before they enter processing. After that, we can't cancel — but you can still return the item once it arrives under our 30-day policy.

Exchanges

We don't process direct exchanges. Return your item for a refund and place a new order.

Contact

therodeobags@outlook.com — we reply within 24 hours, Monday to Friday.