Shipping policy

Shipping Policy

Last updated: September 12, 2026

Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery Time

Once shipped, orders typically arrive within 8–10 business days, depending on your location.

These are estimates, not guarantees. Delivery times may be affected by carrier delays, customs processing, weather, or high-volume periods such as holidays.

Shipping Rates

Shipping costs are calculated at checkout based on your location. Any applicable charges will be shown before you complete your purchase.

Where We Ship

We currently ship to the United States. If your country isn't available at checkout, we don't ship there yet.

Tracking Your Order

You'll receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking information to update after you receive it — carriers don't always scan packages immediately.

If your tracking hasn't updated after 7 business days, email us at therodeobags@outlook.com and we'll look into it.

Incorrect Addresses

Please double-check your shipping address before completing your order. We are not responsible for packages delivered to an incorrect address provided at checkout.

If you notice an error, email us within 12 hours of ordering and we'll do our best to correct it before the order ships.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, first check with neighbors and your building's front desk or mailroom — carriers sometimes mark packages delivered a day early.

If it still hasn't turned up, contact us within 14 days of the delivery date and we'll open an investigation with the carrier. If the package can't be located, we'll replace it or refund you in full.

Damaged Packages

If your order arrives damaged, email us at therodeobags@outlook.com within 7 days of delivery with photos of the item and packaging. We'll send a replacement or refund you — your choice — and you keep the original.

Customs and Duties

For international orders, any customs duties or import taxes are the responsibility of the recipient and are not included in your purchase price.

Questions

Email therodeobags@outlook.com — we reply within 24 hours, Monday to Friday.